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Welcome to Chat Aid

Chat Aid is an AI-powered assistant that provides instant answers to your team's questions using your company's own data. Instead of searching through multiple apps and documents, your team can simply ask Chat Aid and get accurate, contextual answers in seconds.

What is Chat Aid?​

Chat Aid is a Retrieval Augmented Generation (RAG) platform that integrates with your existing tools and workflows. It trains on your company's documentation, knowledge bases, help desk tickets, CRM data, and more to become your intelligent assistant across:

  • Slack - Ask questions directly in channels or DMs
  • Microsoft Teams - Get answers in Teams channels and chats
  • Web Dashboard - Access Chat Aid through a dedicated web interface
  • Chat Widgets - Embed Chat Aid on your website for customers
  • Chrome Extension - Quick access from your browser
  • API - Integrate Chat Aid into your custom applications

How It Works​

  1. Connect Your Data Sources - Integrate Chat Aid with 40+ apps including Google Drive, Notion, Confluence, Zendesk, Jira, HubSpot, and more
  2. Train Your Assistant - Chat Aid automatically processes and indexes your data to understand your company's knowledge
  3. Ask Questions - Your team asks questions naturally through Slack, Teams, or the web interface
  4. Get Instant Answers - Chat Aid retrieves relevant information and generates accurate answers with source citations

Key Features​

🔍 Intelligent Search​

Chat Aid uses advanced AI to understand questions and find the most relevant information from your trained data sources.

📚 Source Citations​

Answers includes links to the original sources, so you can verify information and learn more.

👥 Teams​

Create department-specific teams with isolated data sets, ensuring sensitive information stays within the right groups.

⚡ Actions​

Execute tasks like creating tickets, updating CRM records, or scheduling meetings directly from your conversations.

🎨 Chat Widgets​

Embed customizable chat widgets on your website to provide AI-powered customer support.

🔒 Enterprise Security​

SOC 2 Type II and ISO 27001 certified, with GDPR and CCPA compliance. Your data is encrypted and never used to train any AI models.

🤖 Auto-Answer​

Configure Chat Aid to automatically respond to questions in Slack channels, reducing manual support burden.

🎭 Personas​

Customize Chat Aid's personality and tone to match your brand voice - from casual to formal, or even Jane Austen style.

Who Uses Chat Aid?​

Chat Aid helps teams across various departments:

  • Customer Support - Answer customer questions faster using help desk and knowledge base data
  • Engineering - Access technical documentation, API docs, and internal wikis
  • Sales - Find product information, pricing, and CRM data instantly
  • HR - Help employees find policies, benefits, and onboarding information
  • Product Management - Access product specs, user research, and roadmap details
  • Marketing - Find brand guidelines, campaign data, and analytics

Getting Started​

Ready to get started? Check out our Getting Started Guide to:

  1. Sign up for Chat Aid
  2. Connect your first data source
  3. Install Chat Aid in Slack or Teams
  4. Ask your first question

Next Steps:

Need Help?

Our support team is here to help you get the most out of Chat Aid.