Error: This app is blocked

Introduction

• If you receive the error "The app is blocked" when using Google Drive integrations, then your account is currently blocking third-party app sign-ins. Since Chat Aid is undergoing verification, you will see this error. It will get verified soon.
• This knowledge base article will guide you through the necessary steps to resolve this issue and regain access to Chat Aid.

Step-by-Step Resolution

• Allow Access through Google Account Settings:
  • Visit the website: https://myaccount.google.com/lesssecureapps
  • Ensure the 'Less secure app access' option is turned on or allowed.
  • If it is currently disabled, toggle the setting to enable it.
• Review Google Support Documentation:
  • For additional information and troubleshooting guidance, refer to the following Google support article: https://support.google.com/accounts/answer/6010255#zippy=%2Cupdate-your-app-oroperating-system%2C.
  • Review the steps outlined in the article to update your app or operating system for less secure app access.
• Consider Company Mail Restrictions:
  • If you use a company email, your organization may have blocked access to less secure third-party apps.
  • In such a case, you may need to contact your company's administrator or IT department.
  • Contacting the Administrator:
    • To allow your account to use third-party apps, follow the steps outlined in the following Google support article: https://support.google.com/a/answer/6260879?hl=en.
  • Contact your administrator and request them to allow your account to use third-party apps by following the provided steps.

Conclusion

• You can resolve the "The app is blocked" error.
• Ensure to allow less secure app access through your Google Account settings and review the Google support articles for further assistance.
• Contact your administrator if you use your work email to request permission.