Skip to main content

Resolving the Chat Aid Error - Unable to Answer Queries

Introduction​

We apologize for any inconvenience you may have experienced. This article aims to address the issue where Chat Aid, our intelligent virtual assistant, is unable to answer queries, resulting in the error message: "Sorry, cannot complete your query right now. Please try again in a few minutes."

Issue Description​

This error message indicates a temporary server outage with OpenAI, the platform powering Chat Aid. The server outage affects the responsiveness of Chat Aid, causing it to be temporarily unable to process and provide answers to user queries.

Resolution Steps​

  • Wait a few minutes: The first recommended step is to wait a few minutes and then attempt to use Chat Aid again. Server outages are usually temporary and are resolved as quickly as possible by OpenAI's technical team.
  • Refresh your Slack: Try refreshing Slack or restarting the application. It can help establish a new connection with the server, potentially resolving any temporary issues.

Conclusion​

We apologize for the inconvenience caused by the temporary unavailability of Chat Aid. By following the steps outlined in this troubleshooting guide, increase the chances of resolving the issue and regain access to Chat Aid's query-answering capabilities.