Jira
Overview
Connect Jira to Chat Aid for both searching your ticketingdata and performing Actions like creating and updating items directly from conversations.
How to Connect
For Data Source (Read-only):
- Navigate to Integrations in your Chat Aid dashboard
- Find Jira in the Ticketing category
- Click Connect
- Authenticate with your Jira credentials
- Select which content to train on
- Click Start Training
For Actions (Read + Write):
- Navigate to Actions in your Chat Aid dashboard
- Find Jira
- Click Connect
- Authenticate and grant permissions
- Use the
[action]filter in conversations to create and update items
Actions
This integration also supports Actions, allowing Chat Aid to perform tasks in Jira directly from conversations - such as creating tickets, updating tasks, or managing items.
What Data is Accessed?
The permissions Chat Aid requests depend on how you connect Jira:
Data Source Connection (Read-only):
- Read-only access to your content for searching and answering questions
- No write or delete permissions
Actions Connection (Read + Write):
- Read access - To view existing items for context
- Write access - To create and update items on your behalf
For Actions, Chat Aid only performs operations you explicitly request. We never share your data with third parties, and your data is never used to train AI models.
Chat Aid absorbs the following information:
Tickets
- Ticket number
- Ticket name
- Ticket description
- Ticket status
- Ticket type
- Priority
- Created by
- Created at
- Updated at
- Project name
- Ticket URL
- Project URL
- Custom fields
Comments
- Comment body
- Comment author name
- Comment created at
- Comment updated at
- Is private
Auto-Retrain
Keep your Jira data up-to-date by configuring automatic retraining schedules (Daily, Weekly, or Monthly).
Need Help?
Contact our support team at support@chataid.com