Azure DevOps
Overview
Connect Azure DevOps to Chat Aid for both searching your ticketingdata and performing Actions like creating and updating items directly from conversations.
How to Connect
For Data Source (Read-only):
- Navigate to Integrations in your Chat Aid dashboard
- Find Azure DevOps in the Ticketing category
- Click Connect
- Authenticate with your Azure DevOps credentials
- Select which content to train on
- Click Start Training
For Actions (Read + Write):
- Navigate to Actions in your Chat Aid dashboard
- Find Azure DevOps
- Click Connect
- Authenticate and grant permissions
- Use the
[action]filter in conversations to create and update items
Actions
This integration also supports Actions, allowing Chat Aid to perform tasks in Azure DevOps directly from conversations - such as creating tickets, updating tasks, or managing items.
What Data is Accessed?
The permissions Chat Aid requests depend on how you connect Azure DevOps:
Data Source Connection (Read-only):
- Read-only access to your content for searching and answering questions
- No write or delete permissions
Actions Connection (Read + Write):
- Read access - To view existing items for context
- Write access - To create and update items on your behalf
For Actions, Chat Aid only performs operations you explicitly request. We never share your data with third parties, and your data is never used to train AI models.
Chat Aid absorbs the following information:
Tickets
- Ticket name
- Ticket status
- Ticket description
- Assignee name
- Created by
- Workspace
- Ticket type
- Created at
- Updated at
- Completed at
- Ticket URL
Auto-Retrain
Keep your Azure DevOps data up-to-date by configuring automatic retraining schedules (Daily, Weekly, or Monthly).
Need Help?
Contact our support team at support@chataid.com