Canny
TicketingBeta
Overview
Connect Canny to Chat Aid to make your ticketingdata searchable and accessible through AI-powered conversations.
How to Connect
- Navigate to Integrations in your Chat Aid dashboard
- Find Canny in the Ticketing category
- Click Connect
- Authenticate with your Canny credentials
- Select which content to train on
- Click Start Training
What Data is Accessed?
Chat Aid requests read-only access to your Canny content. We never modify, delete, or share your data with third parties.
Chat Aid absorbs the following information:
Posts
- Ticket title
- Ticket description
- Page type
- Post status
- Post tags
- Post space
- Created by
- Published at
- Post URL
- Created at
Comments
- Created by
- Parent comment
- Comment body
- Created at
Auto-Retrain
Keep your Canny data up-to-date by configuring automatic retraining schedules (Daily, Weekly, or Monthly).
Need Help?
Contact our support team at support@chataid.com