Help Scout - Inbox

Helpdesk

Overview

Connect Help Scout - Inbox to Chat Aid to make your helpdeskdata searchable and accessible through AI-powered conversations.

How to Connect

1. Navigate to Integrations in your Chat Aid dashboard
2. Find Help Scout - Inbox in the Helpdesk category
3. Click Connect
4. Authenticate with your Help Scout - Inbox credentials
5. Select which content to train on
6. Click Start Training

What Data is Accessed?

Chat Aid requests read-only access to your Help Scout - Inbox content. We never modify, delete, or share your data with third parties.

Chat Aid absorbs the following information:

Tickets

• Ticket name
• Ticket number
• Assignee name
• Collection
• Ticket status
• Created by
• Contact name
• Ticket type
• Ticket URL
• Created at
• Updated at

Contacts

• Contact name
• Contact email address
• Contact phone numbers
• Contact details
• Created at
• Updated at

Users

• User name
• User email address
• User roles
• Created at
• Updated at

View our security practices →

Auto-Retrain

Keep your Help Scout - Inbox data up-to-date by configuring automatic retraining schedules (Daily, Weekly, or Monthly).

Learn about Auto-Retrain →

Need Help?

View troubleshooting guide →

Contact our support team at support@chataid.com

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