Intercom
HelpdeskBeta
Overview
Connect Intercom to Chat Aid to make your helpdeskdata searchable and accessible through AI-powered conversations.
How to Connect
- Navigate to Integrations in your Chat Aid dashboard
- Find Intercom in the Helpdesk category
- Click Connect
- Authenticate with your Intercom credentials
- Select which content to train on
- Click Start Training
What Data is Accessed?
Chat Aid requests read-only access to your Intercom content. We never modify, delete, or share your data with third parties.
Chat Aid absorbs the following information:
Tickets
- Ticket name
- Assignee name
- Ticket status
- Created by
- Ticket description
- Ticket contact
- Ticket attachments
- Ticket tags
- Created at
- Updated at
- Completed at
- Priority
Contacts
- Contact first name
- Contact last name
- Contact name
- Contact email address
- Contact phone numbers
- Created_at
- Updated_at
Auto-Retrain
Keep your Intercom data up-to-date by configuring automatic retraining schedules (Daily, Weekly, or Monthly).
Need Help?
Contact our support team at support@chataid.com