Freshdesk

HelpdeskBeta

Overview

Connect Freshdesk to Chat Aid to make your helpdeskdata searchable and accessible through AI-powered conversations.

How to Connect

1. Navigate to Integrations in your Chat Aid dashboard
2. Find Freshdesk in the Helpdesk category
3. Click Connect
4. Authenticate with your Freshdesk credentials
5. Select which content to train on
6. Click Start Training

What Data is Accessed?

Chat Aid requests read-only access to your Freshdesk content. We never modify, delete, or share your data with third parties.

Chat Aid absorbs the following information:

Tickets

• Ticket name
• Assignee name
• Ticket status
• Ticket due date
• Ticket type
• Ticket contact
• Ticket tags
• Created at
• Updated at
• Priority

Contacts

• Contact name
• Contact email address
• Contact phone number
• Account ID
• Created at
• Updated at

Users

• User name
• User email address
• Is user active: true/false
• Created at
• Updated at

View our security practices →

Auto-Retrain

Keep your Freshdesk data up-to-date by configuring automatic retraining schedules (Daily, Weekly, or Monthly).

Learn about Auto-Retrain →

Need Help?

View troubleshooting guide →

Contact our support team at support@chataid.com

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